Free ASDC Practice Questions

Question 1

A customer-details widget in Workspaces starts a CRM lookup for interaction R17. The component is then rebound to R42 and starts another lookup. R42's response arrives first; the delayed R17 response then overwrites the display. Both responses contain the correct record for the requested interaction. How should the widget prevent this error while allowing agents to switch interactions immediately?

Accepted Answer

Discard responses whose captured interaction ID differs from the widget's current interaction ID.

Answer

Use response arrival order to determine which customer record to display.

Answer

Refresh the access token before performing each customer-record lookup.

Answer

Prevent card switching until the previous lookup completes or times out.

Question 2

An AXP deployment produces these results in the same tenant:
Transcript retrieval: HTTP 200.
Historical report retrieval: HTTP 403, error=insufficient_scope.
The bearer token is unexpired, and the regional host, tenant accountId, and application key are correct. Which production change addresses the report failure?

Accepted Answer

Grant the client reporting access and obtain an access token carrying the required permission.

Answer

Renew the access token without changing the client's API permissions.

Answer

Use a customer JWT instead of the application's bearer token.

Answer

Suspend all API calls and escalate this as an authentication-service outage.

Question 3

A transcript importer submits 12 messages in order to AXP Save Transcript. The HTTP 200 response reports PARTIAL_SUCCESS: messages 1-6 were saved, and message 7 failed validation. Processing stops at that failure. No other writer is updating this dialog, and the integration has no duplicate-suppression guarantee. After correcting message 7, the recovery request should contain:

Accepted Answer

Messages 7-12, retaining the six messages already saved.

Answer

Message 7 alone, because later messages were unaffected by its validation error.

Answer

Messages 1-12 with the same correlationId, treating it as a duplicate-suppression key.

Answer

Messages 8-12, treating the HTTP 200 response as confirmation that message 7 was stored.

Question 4

After an AXP API release, a client rejects otherwise successful responses. The changelog identifies one added optional response property; the existing required properties and their types are unchanged. The client's schema validator rejects every unrecognized property, and the application does not use the new one. What is the appropriate compatibility change?

Accepted Answer

Permit unconsumed response properties while retaining validation of the fields the application requires.

Answer

Pause the integration until Avaya removes the additional response property.

Answer

Make the additional property mandatory before processing an otherwise valid response.

Answer

Disable schema validation for responses with an HTTP 200 status.

Question 5

A website uses the classic AXP JavaScript Chat SDK, AvayaCCaaSChatSDK. Its local SDK session shuts down after inactivity while the agent remains in the ongoing chat. The customer returns, and SDK reinitialization completes successfully. getEngagements() identifies the customer's original engagement as still ongoing. To continue that conversation, the client should:

Accepted Answer

Obtain the ongoing engagement object from the reinitialized SDK and call its join() method.

Answer

Create another engagement with the same customerId to merge the chats.

Answer

Use the cached engagement object to continue where the previous session stopped.

Answer

Keep chat disabled until the agent closes the existing engagement and permits a new connection.

Question 6

Two AXP applications are being registered. A supervisor portal must authenticate users through the company's SAML identity provider without collecting their passwords. A separate unattended exporter needs application-authorized API access and does not act on behalf of a user. Which OAuth grant pairing fits these requirements?

Accepted Answer

Portal: authorization code; exporter: client credentials.

Answer

Portal: client credentials; exporter: authorization code.

Answer

Portal: resource owner password credentials; exporter: client credentials.

Answer

Portal: authorization code; exporter: resource owner password credentials.

Question 7

A Workspaces widget suggests a response to an active customer chat. The agent must be able to edit the suggestion in the existing chat input before deciding to send it. The Widget API instance is bound to that interaction, and draftText contains the suggestion. Which call implements the required behavior?

Accepted Answer

api.insertMessageResponse(draftText)

Answer

api.sendChatMessage(draftText)

Answer

api.sendMessage(draftText)

Answer

api.sendMessageToAnyWidget(draftText)

Question 8

An operations dashboard combines two nonoverlapping groups of completed contacts from AXP historical data. For both groups, handling time includes talk, hold, and after-contact work. In the same reporting period, one group has 30 contacts averaging 80 seconds; the other has 90 contacts averaging 200 seconds. Each contact appears in exactly one group. The dashboard target is a combined mean of no more than 160 seconds. What result should it display?

Accepted Answer

170 seconds per contact; the target is missed.

Answer

140 seconds per contact; the target is met.

Answer

110 seconds per contact; the target is met.

Answer

280 seconds per contact; the target is missed.

Question 9

An AXP OAuth token test returns HTTP 415. The request uses POST, Content-Type: application/json, Accept: application/json, and a JSON body containing valid grant_type, client_id, and client_secret values. The operation's API Reference requires form-encoded fields. Select the change that fixes both the declared request media type and the transmitted body.

Accepted Answer

Form-encode the fields; use Content-Type: application/x-www-form-urlencoded.

Answer

Change Content-Type to application/x-www-form-urlencoded but leave the body as JSON.

Answer

Change Accept to application/x-www-form-urlencoded without changing the body.

Answer

Use multipart/form-data with a correctly declared boundary.

Question 10

A security test of a customer-chat website exposes an identity flaw: an anonymous visitor can submit another customer's identifier with verifiedCustomer=true, and the backend forwards both values when requesting an AXP digital JWT. The site must continue supporting anonymous chat as well as verified customers. Which token-issuance change closes the flaw?

Accepted Answer

Derive verified identity on the backend; give anonymous users anonymous IDs and verifiedCustomer=false.

Answer

Give customer JWTs shorter lifetimes while continuing to accept identity claims supplied by each visitor's browser.

Answer

Require HTTPS before trusting a browser-supplied customer identity and verification flag.

Answer

Require verified account sign-in before issuing any chat token to a visitor.

Free ASDC Practice Questions

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